Booking policies.

These are sample policies for the demo checkout. The Diner confirms its real terms before going live.

Deposits

• Reservations are secured with a 50% deposit of the estimated total: the package price per guest plus any pre-ordered dishes or cakes.
• The balance is paid at The Diner on the day, by M-Pesa, card or cash.
• You can pay the deposit by M-Pesa, by card, or by bank transfer / Paybill with your booking reference as the account number.

Changes and cancellations

• Free cancellation until 24 hours before your booking time. The deposit is refunded in full to the original payment method.
• Cancellations within 24 hours: the deposit can be moved to a new date within 30 days.
• Guest numbers can change by up to 2 people without notice. For bigger changes, message us on WhatsApp.

Late arrivals and no-shows

• We hold your table for 30 minutes after the booked time.
• No-shows without notice forfeit the deposit.

Celebration cakes

• Cakes are made to order. Book at least 24 hours ahead.
• Cake orders can't be refunded once baking has started, but can be moved to another date.

Questions

Call 0707 044 042, email thedinerenterprisesltd@gmail.com or message us on WhatsApp.